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Heartland Outlet Policies

In Store Pick-Up

Please pickup your order during our business hours within seven days of receiving confirmation that your order is ready. The location and business hours can be found on the Contact Us page.

When ready to pickup your merchandise, please do the following steps:

  1. Go to the back of the building at the loading and unloading zone.

  2. Ring the bell on the door for service.

  3. Present the receipt and your government issued ID matching the contact information on the order. The receipt should be printed prior to arrival or presented to the employee using your smartphone.


NOTE: If another person will pickup merchandise on your behalf, you must indicate this in the "note to seller box" during the checkout process, including full name, and instruct that person to bring their ID and the receipt.

Change of heart? (Returns)

General Policy: All sales are final. All items are sold without a warranty of any kind, implied or explicit. Returns will not be accepted, and no cash or credit refunds will be made.

Exceptions to this policy are at the sole discretion of management, but may include the following:

  1. Item purchased is defective (i.e., does not function properly, or at all or is missing parts). With a receipt showing purchase within the past 30 days, management may allow return of the item for exchange (when possible) or store credit;

  2. Customer has purchased too much flooring and wants to return the excess. With a receipt showing purchase within the past 30 days, management may allow return for store credit, providing the specific flooring item is in stock in the store at the time of the return, and the flooring being returned is undamaged and in unopened cartons. (Tile, subway tile or mosaic tile may not be returned under any circumstance.)

We cannot be responsible for a customer’s change of mind, or when an item is purchased for a purpose other than what it was intended for, or in cases where the purchase does not fit, is not the right color, etc. 

Damage to any purchased item that occurs once it has left our premises is the sole responsibility of the purchaser.

Política general: Todas las ventas son finales. Todos los artículos se venden sin garantía de ningún tipo, implícita o explícita. No se aceptarán devoluciones, y no se realizarán reembolsos en efectivo o crédito.

Las excepciones a esta política quedan a discreción exclusiva de la gerencia, pero pueden
incluir lo siguiente:

  • El artículo comprado es defectuoso (es decir, no funciona correctamente o no funciona en absoluto). Con un recibo que muestre la compra dentro de los últimos 30 días, la gerencia puede permitir la devolución del artículo para cambio (cuando sea posible) o crédito de la tienda;

  • El cliente ha comprado demasiado piso y quiere devolver el excedente. Con un recibo que muestre la compra dentro de los últimos 30 días, la gerencia puede permitir la devolución para crédito de la tienda, siempre que el piso específico esté en existencia en la tienda al momento de la devolución, y el piso que se devuelve no esté dañado y en cajas sin abrir. (Los mosaicos, mosaicos o mosaicos no se pueden devolver bajo ninguna circunstancia).

No podemos ser responsables del cambio de opinión de un cliente, o cuando un artículo see compra para un propósito diferente al que estaba destinado, o en los casos en que la compra no encaja, no es el color correcto, etc.
El daño a cualquier artículo comprado que ocurra una vez que haya salido de nuestras instalaciones es responsabilidad exclusiva del comprador.

Privacy Policy


Heartland Outlet is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognize our obligations in updating and expanding this program to meet the demands of the GDPR and the laws of the United States of America, including applicable State law.


Our Commitment


  • Your information will not be sold to any third party.

  • Any affiliate promotions will be communicated by Heartland Outlet and at no time will your information be shared with third parties for direct or indirect use. 

  • We use state-of-the-art security measures to protect your information from unauthorized users.

  • We give you the possibility to control the information that you shared with us (opt-out)


Heartland Outlet is committed to processing data in accordance with its responsibilities under the GDPR. 

Article 5 of the GDPR requires that personal data shall be:


  1. processed lawfully, fairly and in a transparent manner in relation to individuals;

  2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;

  3. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

  4. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

  5. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organizational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and

  6. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.”



We will clearly inform you when information that personally identifies you ("personal information") is asked for and you will have the choice to provide it or not. Generally, this information is requested when you [install/download/subscribe] to product updates, newsletters or other online services.




We use your personal information for the following purposes:

  • To provide you information that will allow you to use our services

  • To automatically customize your documents with your information

  • To alert you of software upgrades, updates, discounts or other services from Heartland Outlet and its affiliates

  • To create relevant experiences while interacting with our digital assets


We collect your email when you complete our online forms in order to send you informational communications about products and services, such as their purpose and the best use you can make of them. We also collect your email to send you our promotional offers.


We may also collect your name, language, currency, operating system, document searched and country information for a better experience with The Heartland Outlet’s products/services.


When you place your order with us, we collect your email in order to provide the best user experience.  We also collect your phone number in order to contact you in case these emails bounce back because of a typo in your email address and if we cannot figure out what the correct email address is.


We also contact the phone number that is provided if we suspect that the cardholder’s credit card information has been compromised, i.e used in a fraudulent way.


We also use our clients’ email in order to notify of the release of updated versions of the software, new services or promotional offers.


When you provide your personal information, you consent that it can be used for the above purposes and that The Heartland Outlet is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration. When you activate your account, you are providing your consent to occasionally receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page.

Access to your information

You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times. To review or update this information simply email us at and request that we send you this information.

Security of information

Heartland Outlet is strongly committed to protecting your information and ensuring that your choices are honored. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access.


We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Secure Sockets Layer (SSL) technology is employed when you place online orders or transmit sensitive information. SSL is one of the safest methods of passing information over the Internet.


Retention of information

We retain information as long as it is necessary to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy. Finally, your data could also be stored for sales statistical purposes.

EU, EEA, California USA Users’ Rights


If you are habitually located in the European Union, European Economic Area or the State of California USA, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:


You have the right to access your personal data and, if necessary, have it amended or deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account messages will be unaffected if you opt-out from marketing communications.

What we do with the Information you share

Your information is never shared outside the company without your permission. Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access.


When you register to our website, you are asked to provide your contact information, including a valid email address. We use this information to send you updates about Heartland Outlet, your account, and information about our services. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you ordered at that time.


We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support and processing event registrations. We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose.


In very rare instances Heartland Outlet may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Heartland Outlet or the site; (b) protect and defend the rights or property of Heartland Outlet and its family of websites and properties; and (c) act in urgent circumstances to protect the personal safety of users of Heartland Outlet, its websites, or the public.


Anonymized information may be shared with third parties, affiliates and investors for the purpose of quantifying performance of the websites, contact information and engagement levels that are relevant to ensuring economic value. Anonymous information includes first name, gender, age, and zip codes and at times previous and current purchase history by product category and SKU. 


How to opt-out

We provide users with the opportunity to opt-out from receiving updates on our products, newsletters and other communications from us. You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.

Does Heartland Outlet's privacy policy apply to linked websites?

Our Privacy Policy applies solely to information collected on our website or through affiliate websites.

The webite contains links to websites of third parties. The Heartland Outlet. is not responsible for the actions of these third parties, including their privacy practices and any content posted on their websites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. The Heartland Outlet adheres to industry-recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering. 


However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the website may misuse or abuse your personal information that they may collect from the website.


Heartland Outlet at times uses third-party advertising companies to serve our ads on the website. Please review our Cookie Policy for all details. These third-party advertising companies employ cookie and 1x1 pixel. gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites but will not collect any information which can personally identify you or can be linked to you. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes.


If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network's web site individually and opt out or visit the NAI gateway opt-out site to opt-out of all network advertising cookies. Click here for the NAI gateway opt-out site.


This site will also allow you to review the third-party advertising companies' privacy policies.

Changes to this policy

If we make changes to our Privacy Policy, we will post these changes here so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email.

Enforcement of policy

If for some reason you believe Heartland Outlet has not adhered to these principles, please notify us and we will do our best to promptly make corrections.


Questions or comments

If you have questions or comments about this privacy policy, please email us or write us at:


Heartland Outlet

1698 Vierling Dr E

Shakopee, MN 55379


For information about how to contact Heartland Outlet please visit our contact page located at


November 2023

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